Every home improvement project begins with a conversation. We will arrange a time that suits you for an in‑home consultation, where we will:

• Discuss your needs and goals for ultimate comfort, efficiency and design
• Explore styles, materials, colours and performance options
• Answer all your questions honestly and clearly

This helps us tailor the best solution for your Victoria home, with no pressure and no hidden costs.

Once you are ready to proceed, an experienced company‑employed surveyor will visit your home to:

• Take accurate internal and external measurements
• Confirm window/door styles, colours and hardware choices
• Note any site‑specific challenges

This step ensures your new windows and doors are manufactured to fit perfectly, right down to the last millimetre.

We notify our factory of your order who produce your windows or doors exactly to specification.

We take quality seriously, under our award-winning quality control process, three different members of our quality control team sign off your windows and doors before shipping them to Australia. Once the goods arrive, we inspect them again here in Dandenong South to make sure they meet our high standards before booking in an installation date that is convenient to you.

Before we leave your home, our chief installer will go through a final quality check with you, confirming:

• You are completely satisfied with the installation process and product
• All hardware and locks work as expected
• You understand any maintenance tips

Once you are happy, we back everything with our industry‑leading 10 year guarantee on both product and workmanship.

Choosing Ecostar means partnering with installers who bring over 40 years of experience in double glazing. We use advanced uPVC products to ensure long-lasting quality and performance. Every installation is backed by a comprehensive 10-year guarantee for your peace of mind. Our team combines quality manufacturing with expert installation work to deliver outstanding results. From the first phone call to the final sign-off, our process is designed to be clear, efficient and focused on providing superior outcomes for your Victoria home.