Our Installation Manager is up before the sun most mornings and is the man in charge of ensuring your double glazing is installed properly and safely. Yep, you’re going to want to know all about Ben and his day.
What time do you get up in the morning?
I’m an early riser so that means the alarm goes off at 5am and I am pretty much ready to start my day. No breakfast for me, it’s straight into the car as a I rely on Triple M to wake me up!
Then once you get to a customer’s house it’s all systems go?
Yeah once we get there, our first concern is to ensure we make as little mess as possible (that we can help!), so that means laying down dust sheets to make sure everything is covered. We then cut the paint lines of the architraves to make sure no damage occurs to the plasterwork, carefully remove the existing architraves and then cut the nails to the sides of the windows (if they can come out), or pull the sashes out, then deglaze the window, and cut it to pieces to minimize damage to the house.
After that, we put our brackets on the window and then screw them in and put the windows in the openings. We then level them out, screw them off, and foam the inside from window to brick. Then we start our timberwork! We put our reveals on to match the plaster, then put our architraves on, followed by puttying the architraves and reveals, sanding them down, and cleaning and sealing them. On the outside; we trim the external, then clean and seal. With doors, we add direct fixings as well, to make sure it’s sturdy and doesn’t move.
Did I say it was a bit of a process?! Haha.
So how long does the installation process take?
We roughly do four to five windows and doors a day. It’s quite full on but i always make sure i stop and have a sandwich or lunch to refuel!
How long before getting the windows or doors are they then able to be installed?
We try to get the container here a month beforehand so that we have ample time to quality check the products previous to installation. We like to minimise the customer’s waiting time whenever possible
Are there particular houses or locations that restrict the installation of double glazing?
Originally power lines or tram lines posed an issue, however we’ve now incorporated a new OH&S procedure which means there isn’t really a property that we can’t install on. Although it’s important to note that if there are those above issues, it just does add an extra cost as we obviously have to scaffold or use a scissor lift, so that’s something the customer must take into consideration.
What’s something people may not know about your role?
I always get asked about my qualifications (which is good i guess!) and I am happy to say that I am a qualified carpenter, which is the same for all the installers at Ecostar. The boys from the UK have what’s called an NVQ, which is a three year National Vocational Qualification in window installation. One thing unique to Ecostar is that we don’t have any subcontractors; all our guys work exclusively for us, are on the payroll and have to do our training on top of their carpentry qualification, which can be anything from two to six months.
And after a hard days work, how do you like to unwind?
Work can be quite tiring (as you can see!), so there’s nothing better than getting home after a full day of installations and having a nice cold beer! On the weekend i also like to get out and play a bit of golf or get out on the motorbike!