Ecostar’s European style windows impressed the buyers when I recently sold my home. The acoustic glazing effectively blocked noise from the busy truck route in front of the house, so it felt like a quiet street, and the house stayed at a comfortable temperature.

The windows proved to be a sound capital investment, helping to achieve a good sales price.

Replacment window process

Regards Nicole

Firstly – We would like to tell you how thrilled we are with our three new windows, particularly the two double hung windows at the front of the house. They look absolutely beautiful and really improve the appearance of the house. In addition, the noise reduction from the street is truly amazing. We would also like to compliment Paul and his two young co workers on their professionalism and abilities – the installation and appearance of the windows both on the inside and outside are superb. And finally, we were most impressed with the clean up afterwards – all of the mess was removed leaving the area spotless – something promised a lot these days but not always delivered.

Regards Marie and Trevor Storer

Ecostar initially installed doubleglazing on our main windows, during the winter. We were so impressed with the end result and the service that we decided to have the rest of the house done. The installers were highly skilled, extremely well mannered and tidied up everything afterwards.

The windows and doors look fabulous. We love the colour, the way they open wide, the secure locks and the handles. Our new Ecostar front door adds to the overall effect. We have noticed a significant difference in our internal temperatures when compared with the outside temperature on a hot day. The house has remained cooler for longer. We have also required less heating during the winter as the internal temperature has remained constant for longer.

We would highly recommend Ecostar to anyone considering double glazing.

Last year I was in Germany visiting my partner and was amazed by the double glazed window I saw everywhere I went. Living in Melbourne which is considered pretty cold, I thought I wish I could have the same type windows and put them in our home in Northcote. Luckily for me I stumbled across an add Ecostar had put in the local Leader newspaper. I promptly contacted the company and to my absolute luck, was speaking directly to the Managing Director.

My first impression from speaking to Ecostar was that they seem very passionate about UPVC double glazed windows. One of Ecostar Product Demonstrators met with me a few days later and I was extremely impressed with his overall attitude and passion for his product. What stood out the most was the fact that , not only are Ecostar the Manufacturers of the UPVC Double Glazed windows , they are carry out the installation and do not sub contract any of the works from start to finish. This was extremely important to me because I have had too many bad experiences from companies who contract out their installation and take no responsibility should anything go wrong.

Once Ecostar had done the preliminary measurement, Jim came along and confirmed everything that was required so that the windows could be manufactured to specification. Once the windows arrived, I received notification and within a week I had the Ecostar installers arrive and within 5 days had 22 windows installed. The 2 installers were extremely professional, tidy and my mother who is very pedantic about cleanliness was amazed how good they were in ensuring whatever mess they created was cleaned up by the end of the day.

Our house now looks fantastic. The windows have made such a huge difference. People walk through the house and cannot believe how much warmer the house has become. Winter is upon us and you would not even know it. The 80% noise reduction has blown me away. No longer do I hear my neighbours walking up and down their floor boards

Our experience with the team at Ecostar from start to finish had been an absolute pleasure and I would like to thank each and every one of them. I wouldn’t hesitate to recommend Ecostar Double Glazing.

When my husband and I started sending out multiple quote requests to replace the windows in our new house, the first thing that stood out about Ecostar was that they were the only company who took the time to visit our home and discuss all the options that would suit our needs and budget.

The sales team were very friendly and professional and explained in great detail their product, as well as bringing samples of their windows so we could see exactly what we were getting. The quality of the windows were much higher than others offered, and they provided a very competitive price.

The Ecostar installation team were quick and very skilled, and cleaned up after each day even when the weather was against them – blowing dust from the inside of the walls all over the rooms.

The finished product was amazing. The house looks more modern and spacious with the new windows, and it didn’t take us long to notice the difference in temperature and noise pollution from outside.

Going with Ecostar was the best investment we made towards our home and comfort, and the follow up visit from the sales team proved once again that Ecostar takes it’s time to value you as a customer and make sure you are completely satisfied with their product and service.

“We would like to take the opportunity to thank the Team at Ecostar for their exceptional professionalism throughout the whole process of quoting ,administrating and fitting double glazed windows throughout our property. It was refreshing to experience such professionalism this day and age

From the very first meeting with Craig it was clear that the business was professional .We were at that stage of sizing and quoting not sure whether we would pursue the agenda to replace all our windows and this was understood and fully respected .The initial meeting educated us to all the benefits of double glazing that we would experience with a variety of options available to suit a budget . A measure and quote was undertaken in fact within that same evening giving options to evaluate.

We in fact needed little time thinking over this as were left with such a positive frame of mind and quickly further established that Ecostar products were of a very high quality being produced in a UK manufacturing facility and within the UK itself the business having an excellent reputation.

A visit to the showroom here in Melbourne also then reinforced that the product was of an excellent quality and from this we had no hesitation in placing an order for our preferred design options.

From this point the administration and installation process went seamlessly. Paperwork and communications around logistical aspects were prompt and updated .The pre inspection of our existing windows prior to the windows arriving from UK established that there should be no impact to our existing windows and no additional repairwork would be needed which for us again was one of the concerns.

The windows having arrived were then fitted by Ecostars own employees who maintained the level of customers service that had to date been experienced. They fitted all windows without any mess or touch ups being required and every day made an effort not to make any mess and always cleaning up after their days work.The work in fact was completed a day ahead of schedule.

The final documentation and exceptional guarantees offered within the agreement then arrived and the personal touch of a follow up communication and visit from Craig was made to establish that we as customers were fully satisfied with the product and whole process.It is refreshing to know that there are businesses that truly value their customers whilst in the knowledge they are supplying a quality product and package. An exceptional experience all in all”

Right from the beginning ECOSTAR showed they were a company who cared about their customer service. The quotation process was a positive, exciting experience as my goal to an environmentally, sustainable home was moving one step further. We were offered choices and designs and the prices were pretty much as we expected and had budgeted for. Craig, who came out was very knowledgeable and his years of experience in the industry reflected in his responses to our questions. He explained the product in detail and we were in no doubt that ECOSTAR were to be our window supplier.

It turned out, on discussion, that ECOSTAR had installed my UPVC double glazed windows in my home in the UK 22 years ago and I can vouch for the’ looking good after 10, 20, 30 years. Mine still look as good as they did on installation all those years ago.

The installation process was smooth. Our home was left clean and tidy at the end of each day with all the rubbish removed.

When the installation was completed our home looked fantastic. The inside environment was quiet and ‘still’. We haven’t needed to use air conditioning this year

What impressed me was that the whole package was offered by ECOSTAR. No sub contactors. From the initial product demonstration and measure and quote to the survey and installation. All members of the team worked cohesively to present a high quality of service backed up with a superior quality product with guarantees that can’t be beaten.

Dear Craig

We would like to take this opportunity to thank you and all the staff at Ecostar. Since taking the initial steps to investigate having our unit double glazed, your company has been absolutely fantastic. We consider ourselves perfectionists and are pedantic about any changes we make to our home. It was a pleasure to be met by a group of people with the same appreciation and aspirations for perfectionism.

The decision to put in double glazing came at the end of multiple expensive interventions to try resolve the humidity and ventilation issues within our unit. We were at our wits end having trialled (and paid for) multiple gadgets and bits of advice that seemed only to put us out of pocket. We were advised by a close friend to consider looking into double glazing possibilities. We were despondent at first as most of the products we reviewed were locally produced and emphasized the sound reduction aspects of the product. We wanted more from the product and we wanted something that looked amazing.

It was by pure luck we came across your company on the Internet. Your product was by far superior from what we had seen, was competitive in its pricing, and your salesman was knowledgeable and punctual (a rare combination!).

From the moment we accepted your quotation, it was smooth sailing. The installation was expedient and tidy. Throughout the process we felt that we dealing with a company that valued there own product and service delivery, and this was evident every step of the way.

Having had our beautiful new doors and windows installed, we are eventually satisfied that our humidity issues had been resolved. Additionally we have noticed the added benefits of improved temperature stability and noise reduction.

We would gladly recommend your company and product.

Kind regards
LCh

We are very happy with the doors and windows…we can feel the temperature difference now that it is icy cold in the mornings……also the installer was a real pro….the house looks new with all the new frames !

Like most customers we initially approached the usual big suppliers of double glazing glass products. However, after seeing a demonstration of Ecostar windows at a home show we decided to give Ecostar a go. After all, a product designed for the harsh European conditions should be able to outperform in Melbourne!. In the end we were very satisfied with the service and price …..the end product installed looks terrific. Happy to recommend Ecostar.

The product is amazing and installation quality is A1…Richard was very nice to deal with…

Thanks
Julie

Jacques and I would like to say how great our new replacement windows/doors are. The whole process has been stress free in fact we have enjoyed watching the transformation. I must compliment Ecostar on the quality of product, staff and customer care.

Thank you for your patience in the decision making process and the two fitters were very hard working, professional, polite and careful.

We felt we could trust them implicitly and, due to an unplanned hospital visit, we had to entrust them with a key to our property and had no qualms in doing so.

We would definitely recommend Ecostar to future purchasers – in fact some friends who are moving to Heidelberg have already asked.

Thank you again.
Regards,
Jacques

The installers have now left the site after successful completion of our window installation. I would like to express our complete satisfaction of the two men who carried out the task, mostly in cold and damp weather conditions.

They have made a superb job of windows, and we are very impressed with what they have achieved. Disruption was minimal and they managed to leave the site at the end of each day in as clean and tidy a condition as is possible during what was a messy job.

They arrived promptly and worked consistently, and we would ask that you pass on our thanks to both of them for all their efforts.

If all of your installers work as well as those who came to us did, you are indeed fortunate, and we can see why your company came so highly recommended.

Yours sincerely,
LC

I am writing to say how pleased we are with the windows. Your installer and his team did an excellent job and they were all very polite and exceptionally helpful. I would say overall we had a very pleasant experience, from the start, with the first visit from Craig to the final installation, and it was carried out with hardly any disruption and most of all hardly any clearing up. I would definitely recommend you to my friends and colleagues

Yours Sincerely,
LF

It’s not often companies are praised for their performance; communications tend to be negatively biased. On this occasion I would like to congratulate Ecostar Double Glazing for the wok recently carried out on my home. From the sales through Craig, to the survey and the physical installation, all our expectations have been met and surpassed.

Well done to you all, excellent work.

Regards,
AH

Both my wife and myself would like to thank everyone at Ecostar for our beautiful windows and doors. We really are over the moon with them. I also wanted to let you know first hand how pleased we were with the workmen during our installation. They left everything so clean and tidy.

We would happily recommend Ecostar to anyone we know.

All of a sudden and the house is so quiet! We can hardly hear the trams in the evening and the traffic no longer wakes us up early in the morning. Thanks Ecostar- everything was exactly as you promised.

Just wanted to let you know how much warmer the whole house is now that we have not got any draughts coming through the doors and the windows. The house is so much more pleasant to live in, and the new windows look lovely too.

No more painting ever- thank you Ecostar. One of my dreams come true.

How nice to come across a company who goes to such trouble to explain everything in such detail. We were unsure about double glazing but John made the decision for us easy. We are so glad we decided to go ahead- well done Ecostar

All tradesmen make promises but these days not everyone sticks to them or even means them. Its refreshing when you meet someone and it turns out to be true. When we were given our 10 year guarantee, Craig told us that they would come back out for the tiniest problem any time in the next 10 years. Well, after 8 months, one of the handles seemed to stick a little- not much of a complaint but I do have arthritis. John came out the very next day and less than 2 minutes later all was ok. I apologised for wasting his time, but John told me not to worry as it was all part of the service.

Thanks Mike for coming over to go through all the products and for telling us about all the differences about pvc. We had no idea it was so widely used. Having lived with our new windows for 3 months, I cannot tell you how pleased we are that we decided to go with you.

Hi Jim,
This is to say how pleased we were with the work done by Richard and Cameron last week. The windows and doors look great.

Kindest regards
Bruce and Mavis Smith

We just want to say thank you for sending Tom and Ross to install our windows. They are a great team and it was a pleasure to have them around. They worked very hard and we were impressed by their attention to details. Should we wish to install more windows we want them back!

We also want to say that whilst we were aware not many customers go for the dark frames that we are very happy with how they look and respect our house style and character.